Refund Policy
Our goal at Global Traders is to make sure you have a great shopping experience. In case you are not satisfied with your order for any reason, we have an easy refund process. Check our Refund Policy down below to see when we refund.
Eligibility for Refunds
Refund Eligibility Period: You have [Insert Number of Days] days from the date of delivery to return the item. Returns that come in through this window, however, might not get your money back.
Returned Items must be unused and in original packaging, including all accessories, manuals, and documentation. Refunds will not be issued for products that have been opened, used, damaged, or altered.
Non-Refundable Products: Not all products are refundable, including personalized, in-the-moment, and perishables. Be sure to check the specifics on eligibility in the product details prior to purchase.
How to Request a Refund
How To Get In Touch With Us: To process a refund please contact our customer service team at [You email address] or [Your Phone Number] and provide your order number and reason for the return. We will tell you what to do next.
Return Authorization: Based on your contacting us, you may be issued a Return Merchandise Authorization (RMA) number. Include this number with your return to keep processing time to a minimum.
Shipping Fees: The cost of returning the product will be borne by the customer, unless the return is due to a mistake by us (e.g. wrong or defective product).
Processing Refunds
Return Inspection & Approval: After your item gets back to us, we will check inspect it to make sure it meets our return criteria. Once the return is authorized, we will issue your refund.
Mode of Refund: The refund will be processed to the original mode of payment. Please note, your refund will post to your account depending on your payment provider so this may take a few business days.
Partial Refunds – You only receive a partial refund (for example: if you return an item at fault, destroyed or without parts)
Exchanges
Product Exchanges: If you would instead prefer to exchange your product for another product instead of getting a refund, just inform us when you contact us. We will deal with you to determine the ideal option.
Exchange Process– Just like refunds, to initiate an exchange, one needs to do it within [Insert Number of Days] days of delivery and ensure that the product is in the same condition.
Damaged or Defective Items
To Report: If a product you received is damaged or faulty, please contact us right away. We will either send you a replacement or refund your money back.
Return Shipping: For items that are defective or damaged, we will cover the cost of shipping it back to us and provide you with a prepaid return label.
Cancellations
Order Cancellations: If you wish to cancel your order, please reach out to us as soon as you can. However, if we have already dispatched your order, there will be no way for you to cancel it, although you can always return the item for a refund as described above.
Contact Information
For questions or help with the return or refund, please contact us at:
Global Traders
[Your Address]
[Your Email Address]
[Your Phone Number]
We really appreciate your business and even more so we appreciate the opportunity of giving you this service. Ghubnibsy Shopping with AQILLA TRADERS
This is to provide a seamless experience for your customers even before they purchase, this Refund Policy lets you plan and set rules for the return of the products and refund process.